Once an order is confirmed, an email will be sent with the order confirmation details and transaction reference number on the registered email address within the next 24 hours at the latest.
It usually takes us 2-5 working days to deliver your products in the UAE.
We also do have the option for same day/next day delivery on select products at an additional nominal fee of AED 30/-, provided the order is placed before 11am and is payable by cash. This facility is available in select locations only.
In the unlikely event of the product not available with us, we reserve the right to cancel the order and refund the amount to the customer (if already paid) or suggest alternatives to the customer for a similar product.
We offer free delivery for products AED 500/- & above. If your order is lower than this amount, we will have a nominal delivery and handling charge of AED 20.
In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within three working days of the receipt. If no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held responsible for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.